Terms of service
This website, www.officialhoso.com, is operated by N23 S.r.l., with registered office at Via Donat Cattin 49-51, 52100 Arezzo (AR), Italy, VAT and Tax Code 02384230518, registered with the Companies Register of Arezzo, REA AR-206906.
HOSO is a commercial brand managed by N23 S.r.l.
By accessing the HOSO website and placing an order, the customer agrees to these Terms & Conditions.
Products
All products displayed on the website are subject to availability.
The main characteristics of each product, including materials, finish, size, side of wear, stones and product details, are described on the relevant product page.
Product images are for illustrative purposes only. HOSO aims to represent products as accurately as possible, but slight variations in color, finish, texture or proportions may occur due to lighting, photography or screen settings.
Prices
All prices displayed on the website are expressed in euros and, unless otherwise stated, include VAT.
Shipping costs, where applicable, are shown at checkout before payment confirmation.
HOSO reserves the right to modify products, prices and website content at any time without prior notice. Price changes do not apply to orders already confirmed.
Orders
An order is considered completed when the customer places the order through the website and receives an order confirmation email.
HOSO reserves the right to cancel or refuse orders in case of pricing errors, stock issues, incomplete or incorrect customer information, payment issues, suspicious activity, fraudulent behavior or non-compliant use of the website.
Payments
Payments can be made through the payment methods available at checkout.
Orders are processed only after successful payment confirmation.
Payment information is processed through secure payment providers. HOSO does not store complete payment card details.
Shipping
HOSO ships within Italy and, where available, internationally.
Shipping methods, estimated delivery times, shipping costs, customs duties and delivery conditions are described in the Shipping Policy available on the website.
Customers are responsible for providing accurate and complete shipping and contact information at the time of purchase.
HOSO cannot be held responsible for failed deliveries, delays or additional costs caused by incorrect or incomplete shipping details provided by the customer.
Returns and Refunds
Returns may be requested in accordance with the Returns & Refunds Policy available on the website.
Products must be returned unworn, unused, in their original condition, complete with original packaging and with any tags, seals or security labels still attached, where applicable.
HOSO reserves the right to refuse a refund, or to reduce the refund amount, if the returned product appears worn, used, damaged after delivery, incomplete, altered or otherwise not compliant with the return conditions.
Damaged, Defective or Incorrect Products
If the product received is damaged, defective or incorrect, the customer should contact HOSO as soon as possible at:
The request should include the order number, a description of the issue and, where possible, photographs of the product and packaging.
This does not affect the customer’s statutory rights under applicable consumer protection laws.
Legal Guarantee
Products sold on www.officialhoso.com are covered by the legal guarantee of conformity provided by applicable consumer protection laws.
The legal guarantee does not cover damage caused by improper use, normal wear, accidental damage, impacts, contact with water, perfumes, cosmetics, detergents, chemical substances, sweat, humidity or incorrect storage of the product.
Product Care
HOSO jewelry must be handled with care.
To preserve the product, customers should avoid contact with water, perfumes, creams, detergents, cosmetics, chlorine and chemical substances.
When not worn, the product should be stored in its original packaging or in a dry and protected place.
Customer Information
The customer is responsible for ensuring that all personal, billing and shipping information provided during the purchase process is accurate, complete and up to date.
The processing of personal data is governed by the Privacy Policy available on the website.
Intellectual Property
All content displayed on this website, including images, logos, text, graphics, designs, product names, photographs and visual materials, belongs to HOSO, N23 S.r.l. or the respective rights holders.
The use, copying, reproduction, distribution or modification of any website content without prior written authorization is prohibited.
Limitation of Liability
HOSO is not responsible for delays, interruptions, technical issues or events beyond its reasonable control, including courier delays, customs procedures, strikes, weather conditions, transport disruptions or force majeure events.
HOSO is not responsible for damage resulting from improper use of the product or failure to follow product care instructions.
Applicable Law
These Terms & Conditions are governed by Italian law.
For consumer customers, any dispute will be handled by the competent court according to applicable consumer protection laws.
For non-consumer customers, the competent court shall be the Court of Arezzo, unless otherwise required by law.
Contact
For any request or additional information, customers can contact HOSO at:
PEC: n23@pec.it