Refund policy
Returns
Customers have 14 days from the delivery date to inform HOSO of their intention to return a product.
To request a return, customers must contact HOSO at:
The request should include the order number and the email address used for the purchase.
After notifying HOSO of the return request, customers have a further 14 days to ship the product back.
To be eligible for a return, the product must be:
unworn
unused
in its original condition
complete with its original packaging
complete with any tags, seals or security labels still attached and intact, where applicable
For hygiene and product protection reasons, products that have been worn, used, damaged after delivery, altered, or returned without their original packaging or security seal, where applicable, may not be eligible for a full refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the product received is incorrect, defective or damaged upon delivery.
HOSO recommends using a tracked shipping service for returns.
HOSO is not responsible for returned items lost, delayed or damaged during return shipment.
Damaged or Incorrect Products
If the product arrives damaged, defective or incorrect, customers should contact HOSO as soon as possible, preferably within 48 hours of delivery, at:
The request should include the order number, a description of the issue and, where possible, photographs of the product and packaging.
This does not affect the customer’s statutory rights under applicable consumer protection laws.
Refunds
Once the returned product has been received, HOSO will verify that it is in its original condition and compliant with this Returns & Refunds Policy.
If the return is approved, the refund will be issued to the original payment method.
Refunds will be processed without undue delay and, in any case, within 14 days from the day HOSO is informed of the customer’s decision to withdraw from the purchase.
HOSO may withhold the refund until the returned product has been received or until the customer has provided proof of return shipment.
The refund will include the price paid for the returned product and, where required by applicable law, the standard delivery costs paid at the time of purchase.
Any additional costs resulting from the customer’s choice of a delivery method other than the standard delivery option offered by HOSO will not be refunded.
Return shipping costs remain the responsibility of the customer, except in cases where the product received is incorrect, defective or damaged upon delivery.
HOSO reserves the right to refuse a refund, or to reduce the refund amount, if the returned product appears worn, used, damaged after delivery, incomplete, altered, or otherwise not compliant with the return conditions.
Cancellations
Customers may request the cancellation of an order only before the order has been fulfilled or shipped.
To submit a cancellation request, customers can log in to their customer account and select the relevant order, or contact HOSO at:
Once an order has been fulfilled or shipped, it can no longer be cancelled. In this case, customers may request a return in accordance with this Returns & Refunds Policy.
How to Submit a Return or Cancellation Request
To submit a return or cancellation request, log in to your customer account at: https://shopify.com/99135226200/account
Select the relevant order and follow the on-screen instructions. You will receive an automatic confirmation once your request has been submitted.
Non-Returnable Items
Personalized, custom-made or made-to-order products may not be eligible for return, except in cases of defect, damage or non-conformity.
Contact
For any questions regarding returns or refunds, customers can contact HOSO at: