Shipping policy

Shipping Area

HOSO currently ships within Italy, the European Union and, where available, internationally.

Couriers

For national shipments within Italy, HOSO uses GLS.

For European Union and international shipments, HOSO uses UPS.

Order Processing

All orders are processed within 1-3 business days from order confirmation and successful payment.

Business days do not include weekends or public holidays.

During launches, promotional periods or high-demand moments, processing times may require additional time.

Shipping Costs

Shipping costs are fixed according to the delivery area.

Italy: €9.99 with GLS.

European Union: €13.99 with UPS.

International shipments: €19.99 with UPS.

Free shipping is available on orders over €129.

Shipping costs are shown at checkout before payment confirmation.

Delivery Times

Estimated delivery times within Italy are generally 1-3 business days from the shipment date.

Estimated delivery times within the European Union are generally 2-5 business days from the shipment date.

International delivery times are generally 3-10 business days from the shipment date, depending on the destination country, customs procedures, courier operations and local delivery conditions.

Deliveries to islands, remote areas or locations with limited courier coverage may require additional time.

Please note that delivery times are estimates and may vary depending on courier operations, weather conditions, strikes, transportation disruptions, public holidays, customs procedures or other external circumstances beyond HOSO’s control.

Customs Duties and Import Charges

For shipments outside the European Union, customs duties, import taxes or additional charges may apply depending on the destination country.

These costs are not included in the product price or in the shipping cost shown at checkout, unless otherwise stated.

Any customs duties, import taxes or additional charges are the responsibility of the customer and must be paid directly to the courier or to the relevant customs authority, where applicable.

HOSO is not responsible for delays caused by customs procedures or for any additional costs required by local authorities in the destination country.

Tracking

Once an order has been shipped, customers will receive a confirmation email containing tracking information for the shipment, where available.

Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

HOSO cannot be held responsible for failed deliveries, delays or additional costs caused by incorrect or incomplete shipping details.

If a shipment is returned due to an incorrect address, failed delivery attempts or refusal of delivery, additional shipping charges may apply for reshipment.