CUSTOMER CARE

Orders

Orders are processed within 1–3 business days from order confirmation and successful payment.

Business days do not include weekends or public holidays.

During launches, promotional periods or high-demand moments, processing times may require additional time.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Shipping

HOSO currently ships within Italy, the European Union and, where available, internationally.

Italian orders are shipped with GLS.
European Union and international orders are shipped with UPS.

Shipping rates are:

Italy: €9.99
European Union: €13.99
International: €19.99

Free shipping is available on orders over €129.

Shipping costs are shown at checkout before payment confirmation.

Estimated delivery times within Italy are generally 1–3 business days from the shipment date.

Deliveries to islands, remote areas or locations with limited courier coverage may require additional time.

International delivery times may vary depending on the destination country, customs procedures, courier operations and local delivery conditions.

Customs Duties

For international orders, customs duties, import taxes or additional charges may apply depending on the destination country.

These costs are not included in the product price or in the shipping cost shown at checkout, unless otherwise stated.

Any customs duties, import taxes or additional charges are the responsibility of the customer.

Returns

Customers have 14 days from the delivery date to inform HOSO of their intention to return a product.

After notifying HOSO of the return request, customers have a further 14 days to ship the product back.

To be eligible for a return, the product must be:

unworn
unused
in its original condition
complete with its original packaging
complete with the original security seal still attached and intact, where applicable

Products that have been worn, used, damaged after delivery, altered, or returned without the original security seal may not be eligible for a refund.

Return shipping costs are the responsibility of the customer, except where the product received is incorrect, defective or damaged upon delivery.

Refunds will be processed once the returned product has been received and inspected. HOSO may withhold the refund until the product has been received or until the customer has provided proof of shipment.

Damaged or Incorrect Products

If the product arrives damaged, defective or presents any issue upon delivery, customers should contact HOSO within 48 hours of receiving the order.

The request should include the order number, a description of the issue and, where possible, photographs of the product and packaging.

To contact us:

info@officialhoso.com

Sizing

HOSO earcuffs are available in S, M and L.

The size refers to the structure and fit of the piece. Each ear has a different shape, so the final fit may vary depending on the natural anatomy of the ear.

We recommend carefully checking the Size Guide before purchasing.

Materials

HOSO is born from a contemporary vision of form, material and construction.

Where used, HOSO chooses laboratory-grown diamonds: stones created through advanced technology, avoiding extractive processes connected to traditional mining.

This choice reflects a more conscious approach to beauty, precision and creation today.

Specific materials, finishes and stones are listed on each product page.